Frequently Asked Questions
Everything you need to know about your MyToque home essentials.
What is the standard shipping time for MyToque orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer a warranty on kitchenware and home decor?
Yes, we offer a 1-year limited warranty on all MyToque products against manufacturing defects. If your item arrives damaged or fails under normal use, please contact our support team.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to be eligible for a full refund.
Are MyToque kitchen products dishwasher safe?
Specific care instructions vary by material. While many of our stainless steel and silicone items are dishwasher safe, we recommend hand-washing our wooden and artisanal ceramic pieces to preserve their longevity.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to our carrier's tracking portal.
Do you ship internationally?
Currently, MyToque ships to the United States and Canada. We are working on expanding our logistics to include international shipping to more countries in the near future.